Support
How can we help?
During the Educator pilot, support is handled directly so school, learner, parent, and payment issues can be investigated with care.
Contact support
Email support@educator.ng. Do not send passwords, one-time codes, answer keys, or full payment-card details.
What to include
- Your role and school name, if applicable.
- The page or feature involved and the approximate time of the issue.
- What you expected and what happened instead.
- A screenshot with private learner or payment details hidden.
Pilot response
Support is monitored during published pilot support hours. Account access, payment disputes, and possible security incidents are prioritised.